1.1 If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after reception. Please note that in the case of clothes and accessories, “inspect” means examine, and does not permit you to wear and use the items.
Please see out item specific guidance below.
1.2 Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.
1.3 Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.
All items must be returned ‘as sold’: in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, we cannot accept the item back.
1.4 You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to your credit card, within 14 working days of receiving the goods, the sums paid by you in relation to them.
1.5 If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 21 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
We strongly recommend using a recorded delivery service when returning items ‘myrugbyclub’ cannot be held responsible for packages that are lost in transit.
We regret that no return postage charge can be refunded for returned items unless the item is faulty or sent to you in error.
Following cancellation you are under a legal duty to not use the goods, and to take care of them.
2. Acceptance Of Returns
2.1 When we have accepted and processed your return we will be in touch to let you know how we are to proceed.
2.2 Due to Health and Safety reasons we will NOT accept your return for any reason if it is sent back to us dirty or wet.
This does not affect your statutory rights.
3. Returns Dos & Dont’s
3.1 You may return goods by mail to the returns address shown at the Returns Form, you can download it here
Repackage the item(s) securely, making sure you include all swing tickets plus the Returns form, copy of your internet invoice.
3.2 We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
3.3 If at all possible, please include with the goods a copy of your internet invoice, Returns Form written of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
3.4 Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
3.5 Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
3.6 If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
3.7 Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customer’s requirements, design or measurements.
3.8 Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
3.9 If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
We reserve the right to amend this returns policy without notice.
4. Governing Law and Jurisdiction
Contracts entered into through the Club Rugby Online Store are governed by English law.
Any dispute arising out of or in connection with such contract (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Please download a returns form, fill it in and include it with your return.